Why We Built Windgate
A client told me they respond to their customers at all hours and have not taken a day off in over a year. This week we introduced Windgate, a Caydev product that puts every customer call, email and WhatsApp message in one place and can answer in a business's name when the owner wants it to.
Leonard
Leonard is Director and Builder at Caydev.
One of our clients told me they respond to their customers at all hours and have not taken a day off in over a year.
I have heard versions of that from other clients too, usually when I sit down with them and ask them to walk me through their day. The calls and messages from customers keep coming after the working day ends, and someone has to answer them.
A lot of our work at Caydev is helping businesses on the island put technology that already exists to use, and we wanted to find a way to use that technology to take some of the load off them. On Wednesday 11 November 2026 we introduced Windgate, which is that idea turned into a product for one everyday problem: keeping up with customers who call, email and send WhatsApp messages.
Where the conversations end up
Customers reach a business by phone, email and WhatsApp, usually while the owner or the team is busy with something else. The conversations end up scattered across a call log, an inbox and a chat app, and keeping up with them means checking all three.
Windgate puts every call, email and WhatsApp message into one queue, on local numbers, with one thread per customer. A call on Tuesday, an email that afternoon and a WhatsApp message on Thursday all sit under the same customer's name, and the queue shows what is new, what has been handled and what still needs you.
It starts by keeping track
Windgate starts by keeping track while you answer the way you do today. You keep picking up the phone and replying to messages yourself, and Windgate records each call, writes it up and puts it in the queue with that customer's emails and WhatsApp messages.
When you are ready, Windgate's AI can answer routine calls and messages in your business's name: after hours, when you are busy, or every time. You decide when, and you can switch it off whenever you like. We built it in that order because an owner should be able to trust it before it speaks for the business.
Built in Cayman
Our team built Windgate here in Cayman, and I am very excited to share it. It runs on local numbers, and it is supported from here as well.
The launch video at windgate.ai shows it better than I can describe it. Early access is open at windgate.ai/early-access.
I suspect a lot of people reading this will see themselves in that client. If you do, I would like to hear how you keep up with your customers today. You can reach me through caydev.com/contact.
